Terms of service
July 05, 2026
Please read these Terms and Conditions carefully before engaging Celtic Productions for any of our services. By contacting us, submitting an enquiry, signing a proposal, or making any payment, you confirm that you have read, understood, and agree to be bound by these Terms.
These Terms apply to all services offered by Celtic Productions, a sole proprietorship with GST registration, including but not limited to: Video Production, Social Media Management, Paid Advertising (Meta & Google Ads), Branding & Design, and Product & Brand Photoshoots.
Definitions
For the purpose of these Terms:
"Celtic Productions", "we", "us", or "our" refers to Celtic Productions, the sole proprietorship providing creative and marketing services.
"Client" or "you" refers to the individual, brand, or company engaging our services.
"Services" refers to all work scoped, agreed upon, and carried out by Celtic Productions.
"Project" refers to a specific body of work agreed upon between both parties via a proposal or agreement.
"Deliverables" refers to the final output produced as part of a project (videos, designs, content, reports, etc.).
"Proposal" refers to a written document issued by Celtic Productions outlining scope, deliverables, timeline, and pricing.
Scope of Services
Celtic Productions provides the following service categories:
a) Social Media Management
Includes content strategy, creation of 8–10 posts per month (reels and static/carousel), copywriting, scheduling, publishing, community management, and monthly performance reports across platforms such as Instagram, LinkedIn, Pinterest, Behance, and YouTube Shorts.
b) Paid Advertising - Meta & Google Ads
Includes campaign strategy, ad copy and creative, campaign setup, ongoing management, and basic reporting. All advertising spend (media budget) is billed separately and is not included in the management retainer unless explicitly stated.
c) Branding & Design
Includes brand strategy, logo design suite (primary, secondary, icon), color palette, typography, brand guidelines document, business stationery templates, and mock ups and delivery kit.
d) Video Production
Includes scripting, shooting, editing, and delivery of video content for social media, brand films, product videos, and reels. Any location-specific shoot expenses (travel, accommodation, props, equipment rental) will be billed separately upon submission of valid bills and receipts.
e) Product & Brand Photoshoots
Includes pre-production planning, shoot coordination, photography, and post-production editing of final selected images. Studio rental, props, models, and travel costs (if applicable) are to be borne by the Client or billed separately with prior approval.
Any scope not explicitly covered in the signed proposal will be treated as additional work and quoted separately before commencement.
Enquiries & Engagement
Our website is for informational and enquiry purposes only. No services are booked or purchased directly through the website.
Submitting an enquiry form does not constitute a binding contract.
A project is formally engaged only upon the Client signing or approving (digitally or physically) a Proposal issued by Celtic Productions.
Celtic Productions reserves the right to decline any enquiry or project at its discretion.
All engagement is subject to availability and mutual agreement on scope and pricing.
Payment Terms
a) Retainer-Based Services
For ongoing services (e.g., Social Media Management, Paid Ads Management):
A monthly retainer is charged on a 28-day cycle.
Payment is due 50% in advance at the start of each cycle, and 50% upon delivery of that month's content/work.
Payments are due on the final business day of each 28-day cycle.
Services are offered under a minimum 3-month contract unless otherwise agreed in writing.
b) Project-Based Services
For one-time projects (e.g., Branding, Video Production, Photoshoots):
Payment terms will be specified in the individual Proposal.
Typically structured as 50% advance to commence work and 50% upon final delivery.
c) Late Payments
A monthly interest charge of 1.5% will be applied to invoices that remain unpaid beyond the due date.
Celtic Productions reserves the right to pause or suspend work on active projects in the event of a payment default.
d) GST
All quoted fees are exclusive of GST. Applicable taxes will be charged additionally as per prevailing Indian tax regulations.
e) Advertising & Production Costs
Any third-party costs including advertising spend, influencer fees, platform costs, studio rentals, props, travel, and accommodation are not included in the quoted retainer or project fee.
Such costs will be discussed and approved by the Client in writing before any spend is made.
Travel and accommodation for shoots will be reimbursed upon submission of valid bills and receipts
Revision & Feedback Policy
Celtic Productions is committed to delivering quality work. To ensure a smooth creative process, the following revision policy applies:
Each deliverable includes up to 2 rounds of revisions unless otherwise specified in the Proposal.
A "revision" is defined as minor adjustments to existing work (copy edits, colour tweaks, format changes). Major scope changes or entirely new creative directions are considered additional work and will be quoted separately.
Client feedback must be provided within 3 business days of receiving a draft. Delayed feedback may push the delivery timeline accordingly.
Feedback must be consolidated and communicated in a single round per revision cycle. Multiple fragmented feedback messages within the same round may be treated as additional revision requests.
After the included revision rounds are exhausted, additional revisions will be billed at an hourly or per-revision rate as agreed upon.
Celtic Productions cannot be held responsible for project delays caused by late or unclear client feedback.
Client Consent & Asset Submission
For projects requiring client-supplied materials (photos, videos, copy, brand assets, product samples, etc.):
The Client is responsible for providing all required assets in a timely manner as per the agreed project timeline.
Assets must be submitted in usable formats and at adequate resolution/quality. Celtic Productions is not responsible for output quality issues arising from low-quality supplied assets.
The Client warrants that they have full ownership or licensed rights to all assets submitted and that using them will not infringe any third-party intellectual property rights.
Celtic Productions will not be liable for any copyright or intellectual property claims arising from client-submitted assets.
For Social Media Management, the Client must provide timely access to credentials, brand materials, and product information needed for content creation.
Assets required for a project must be submitted at least 5 business days before the planned production date. Late submissions may result in timeline adjustments.
Celtic Productions will store client-submitted assets only for the duration of the active project and will not use them for any purpose beyond the agreed scope.
Social Media Account Access & Credentials
Where Celtic Productions is engaged to manage or post on client social media accounts, the following terms apply:
The Client will grant Celtic Productions the necessary access (admin/editor role) to the relevant social media platforms. Sharing of passwords directly is discouraged; role-based access should be used wherever platforms allow.
The Client is solely responsible for ensuring that access granted to Celtic Productions is revoked upon termination of the engagement.
Celtic Productions will use account access strictly for the purpose of executing the agreed services and will not share credentials with any unauthorised third party.
Celtic Productions will not be held liable for any account suspensions, bans, or algorithmic penalties resulting from platform policy changes, prior account history, or content approved by the Client.
The Client must notify Celtic Productions immediately of any unauthorised access to their accounts or any security breach.
Any paid ad account access (Meta Business Manager, Google Ads) will be handled through proper role assignments. The Client's payment method remains their own and will not be charged beyond approved ad budgets.
Celtic Productions strongly recommends that clients enable two-factor authentication on all social media and ad accounts.
Refund Policy
Due to the creative and time-intensive nature of our services, the following refund policy applies:
a) Advance Payments
Advance payments are non-refundable once work has commenced, as they cover initial research, strategy, and resource allocation.
If Celtic Productions is unable to commence work for reasons solely attributable to us, a full refund of the advance will be issued within 7 business days.
b) Retainer Services
No refunds will be issued for a month in which services have already been delivered or are actively in progress.
If a client cancels mid-cycle, the remaining balance for that cycle is still payable.
c) Project-Based Services
If a project is cancelled by the Client after work has commenced, the Client is liable to pay for all work completed up to the point of cancellation.
If deliverables have been approved and delivered, no refund will be issued.
d) Disputes
If a Client is dissatisfied with a deliverable, they must raise a concern in writing within 3 business days of receiving the work.
Celtic Productions will make reasonable efforts to resolve the issue through revisions as per the revision policy outlined in Section 5.
Celtic Productions does not offer refunds on the basis of subjective dissatisfaction after approved revisions have been completed. We encourage open communication throughout the project to avoid disputes.
Cancellation Policy
A minimum 30-day written notice is required to terminate any ongoing retainer engagement.
Early termination before the completion of the minimum contract term will result in the Client being liable for 50% of the remaining service fees for the contract period.
Any outstanding dues become immediately payable upon cancellation.
Celtic Productions reserves the right to terminate an engagement immediately, with no liability, in cases of non-payment, abusive conduct, or breach of these Terms.
Intellectual Property Rights
All final deliverables become the intellectual property of the Client only upon receipt of full and complete payment.
Until full payment is received, all work produced by Celtic Productions remains our intellectual property and may not be used, published, or distributed by the Client.
Celtic Productions retains the right to use completed work for portfolio, case studies, award submissions, and promotional purposes (online and offline) unless the Client requests otherwise in writing before project commencement.
Any third-party elements used in deliverables (stock images, fonts, music, etc.) are subject to their respective licensing terms. The Client is responsible for ensuring continued licensing compliance after handover.
Strategies, methodologies, templates, and processes developed by Celtic Productions remain our proprietary intellectual property and may not be replicated or resold.
Confidentiality
Both Celtic Productions and the Client agree to keep confidential all proprietary and sensitive information shared during the course of the engagement, including but not limited to:
Business strategies and financial information
Unpublished creative work and campaign data
Client and audience data
Internal processes and operational details
This confidentiality obligation remains in effect indefinitely, even after the termination of the agreement. Neither party shall disclose confidential information to any third party without prior written consent.
Limitation of Liability
Celtic Productions shall not be liable for:
Any indirect, incidental, or consequential loss arising from the use of our services, including but not limited to loss of revenue, business, or reputation.
Results from paid advertising campaigns, as ad performance is subject to platform algorithms, audience behaviour, and market conditions beyond our control.
Social media reach, engagement, or follower growth, as these are dependent on platform algorithms and audience response.
Any loss arising from the Client's failure to provide timely approvals, assets, or feedback.
Any account suspensions, content removals, or penalties imposed by third-party platforms (Meta, Google, Instagram, LinkedIn, etc.).
Our total liability to the Client under any circumstances shall not exceed the total fees paid by the Client to Celtic Productions in the preceding 30 days.
Force Majeure
Celtic Productions shall not be held liable for any failure or delay in the performance of services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government or authority, power failures, internet outages, platform downtime, or any other unforeseen event. In such cases, we will notify the Client promptly and work to resume services as soon as reasonably possible.
Dispute Resolution
In the event of a dispute, both parties will first attempt to resolve the matter amicably through good-faith discussion within 14 days of the dispute being raised in writing.
If the matter remains unresolved, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
The venue for arbitration shall be Chandigarh, India. The language of arbitration shall be English.
Costs of arbitration shall be borne by the losing party, or as directed by the arbitrator.
These Terms shall be governed by and construed in accordance with the laws of India.
Website Disclaimer
The content on www.celticproductions.in is provided for general informational purposes only. While we make every effort to keep information accurate and up to date:
Celtic Productions makes no warranties, express or implied, about the completeness, accuracy, or suitability of any information on the website.
Visiting our website or submitting an enquiry does not create a client-agency relationship.
Celtic Productions is not responsible for the content of any third-party websites linked from our website.
We reserve the right to modify, update, or remove website content at any time without prior notice.
Amendments to These Terms
Celtic Productions reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued engagement with Celtic Productions after any amendments constitutes acceptance of the revised Terms. For existing clients, significant changes will be communicated via email.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please reach out to us:
Celtic Productions
Email: info@celticproductions.in
Website: www.celticproductions.in
Address: Plot No. 289, Industrial Area, Phase-1, Chandigarh
Phone: +91 92162 92960 / +91 98724 43726
We will respond to all queries within 5 business days.
